Order Support
Please find answers to frequently asked questions about your order below.
When will my order ship?
All INEVIFIT orders are processed on the same day before 3pm PST, Mon-Fri.
If your order is placed after our shipping time, it will be processed first thing on the next business day.
Where is my order number?
In order to find your order number, you must check in the marketplace where you bought your INEVIFIT product. Below please find a few common locations;
INEVIFIT.com: Check My Account or email confirmation
For third-party marketplaces:
Check your order history or your email confirmation
Where is my order & tracking information?
The easiest way to check on your order status is through My Account. Here you can find order information, order status and even the tracking number for your order.
Alternatively please contact us through your preferred contact method and we will be glad to look it up for you;
- Phone & Live Chat: 800-998-7974 *Mon-Fri 8am-6pm PST or Sat-Sun 9am-6pm PST
- Email: support@inevifit.com *24/7
How can I change my email address for my order?
Please Contact Us or email support@inevifit.com with your order details such as your order number, full name, or shipping address, and send us your updated email address, so we may update your order email address.
How can I cancel my order after my order has been placed?
In the case that you need to cancel your order after your order is placed, please contact us as soon as possible so we may provide you with the best solution.
- Phone & Live Chat: 800-998-7974 *Mon-Fri 8am-6pm PST or Sat-Sun 9am-6pm PST
- Email: support@inevifit.com *24/7
How can I change my shipping address after my order has been placed?
In the case that you need to update your shipping address after your order is placed, please contact us as soon as possible so we may try to change it before it is shipped.
- Phone & Live Chat: 800-998-7974 *Mon-Fri 8am-6pm PST or Sat-Sun 9am-6pm PST
- Email: support@inevifit.com *24/7
