Returns & Warranty Returns Policy

INEVIFIT will accept returns within 30 days (from the date the merchandise is received) and the refund will be credited to the credit card used to place the order.

If the return is for a defective, damaged or an incorrect item, you’ll be refunded the full order (product and original postage) cost once the return is processed. (Our Support Specialists are available to assist with troubleshooting and warranty information for our products)

If the return is not the result of a defective, damaged or an incorrect item, you’ll be refunded the full product amount without the original shipping cost. Please note that the item should be in good condition or still in an unopened box. (Any returned item that is damaged through customer misuse, is missing parts, or is in unsellable condition will be rejected)

Once the returned item is received at our office, it will take up to 2 business days for the refund to be processed and 3-5 business days for the amount to show up in your bank account.

For items purchased between 12/1 – 12/25, the 30-day return period will start on 12/26.

How to return an item

Please email and include the following:

  • – Full name and contact information
  • – Reason for the return
  • – Order ID
  • – Date the item is received

INEVIFIT LLC Warranty Policy

All of our products come with a 5-year manufacturer warranty. To register your purchase for your 5-year warranty you can visit;

Please note that the following issues are covered by our warranty:

  • – Display issues.
  • – Weight accuracy issues.
  • – Scale not powering on, or not functioning properly upon regular use.
  • – Item arrived in poor or damaged condition.
  • – Anything derived from a manufacturer defect.

In order to process a warranty claim, you must speak with our Support Team for a quick troubleshooting to determine if the item is defective or if it is a settings issue. (Please give us a call at 800-998-7974 anytime between 9am-5pm PST)

If the item is deemed defective, you will need to submit an email to with the requested information.

All warranty claims are processed by the next business day and shipped via expedited 2-3 day priority shipping.

Return and Warranty policies cover only shipping in the US.

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